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Linda Downing 的论文(3) 排序方式:
Yesterday, I knew all the answers  
A long time ago and far away in another world you discovered computing. It was fun and you enjoyed working with it. You felt comfortable using computers and software. Maybe you were a student or even ......
SIGUCCS Conference on User Services  1989
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Micro labs and laser printing: scenarios and solutions  
With the advent of laser printers like the HP LaserJet and the Apple LaserWriter, very high quality output using laser technology is readily accessible to microcomputer users. People trying this metho......
SIGUCCS Conference on User Services  1987
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The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services  
“Are we doing what we ought to be doing for our users?” “Are we in fact providing services for the campus and other service communities that we think we should be providing?” “Are we serving the peopl......
SIGUCCS Conference on User Services  1985
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